Chasing invoices without burning the relationship

Nobody starts a company to write payment reminders. So they get written late, in a hurry, in whatever mood the writer is in — and the tone drift costs real relationships.

Turbine drafts from your templates and your voice, then tone-checks against your last approved sends. Firm-friendly is a measurable register, not a vibe.

The best collections email is the one that reads like you wrote it on a good day.

Timing does the rest: sends spaced across the recipient’s morning, never stacked, never at 11pm. And the moment a reply lands — any reply — the queue pauses. Nothing says we-don’t-read-our-inbox like a reminder after a payment.

Escalations are flagged, not fired. Past 40 days, Turbine drafts the firmer letter and holds it for you, with the full thread attached.

Our own aging curve finally slopes the right way, and the emails still sound like us.